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1. Shipping

We use the most suitable shipping method for each package.  We dispatch your orders within 24h/48h.

 

2. Delivery

Deliveries are made by La Poste, Colissimo, TNT, DPD, GLS or selected specialised carriers. Delivery costs (if applicable) are partially charged to the customer, they include handling and packing costs. The participation in the shipping costs if applicable is recalled and detailed before each order validation.

Delivery times:

The average delivery time is 1 to 3 working days from the date of dispatch (3 to 4 days for Corsica) by colissimo and courier. This delivery time is not contractual. No damages are due in the event of any delay in delivery.

Delivery by the royal post :

It is the responsibility of the customer to check the good condition of the parcel on receipt. If the packaging is damaged, the package should be refused by the delivery person.

If the customer finds that an item is broken, he must contact the local post office in order to establish a spoliation report within a maximum of 48 hours.

The customer must quickly send his complaint by e-mail so that it can be dealt with by our After-Sales Service.

In case of absence :

A calling card will be left in the letterbox so that the customer can collect his parcel from the nearest post office.

Delivery by Carrier :

It is the customer's responsibility to check the good condition of the parcel on receipt. In the event of a missing or damaged package, the customer must make specific reservations on the carrier's delivery slip, a registered letter within 48 hours must be sent to the carrier and a copy sent to our company.

The customer must quickly send his complaint by e-mail so that it can be processed by our After-Sales Service.

In case of absence :

A calling card will be left in the letterbox so that the customer can contact the carrier.

Our company cannot be held responsible for the consequences due to a delay in delivery.

3. Payment

It can be carried out 

- by credit card in one go: Visa, MasterCard, EuroCard.

-by credit card in several times if applicable.

- by Paypal if applicable.

- by bank transfer in certain cases of large orders (over 1500 euros and by contacting us.) In this case, the order will be pending and validated only upon receipt of your payment. A RIB will then be sent to you for payment.

At the end of your order, select the payment method that suits you.

Lowcko.com uses the secure online payment system in order to guarantee maximum security for its customers. The personal information that customers are led to communicate is perfectly secure, protected and encrypted before transmission to the processing centre. We have absolutely no access to your bank details, they are 100% managed by our service provider.

To protect you and prevent fraud, all payments on our site are subject to the Smart 3D security system developed by our partner.

A customer's order will only be considered effective once the payment centre has given its agreement and lowcko.com has validated it after control. In the event of refusal on the part of our payment tool, the order will be automatically cancelled. In the event of suspicion of fraud, or for any internal reason (stock out, customer dispute, etc.) we reserve the right to cancel the order and our company will notify the customer concerned by e-mail, and will then proceed to refund the order immediately and without delay.

Please note that

We reserve the right to suspend or cancel any order, whatever its nature and level of execution, in case of non-payment of any sum

due by the buyer, payment incident, suspicion of fraud, stock error, or for any internal reason within our company.

In the event of non-payment of an invoice within the agreed period, the buyer will owe Lowcko.com, in addition to the principal amount, by right and without prior notice of default, default interest at the rate of 1.5% per month, as well as a fixed compensation of a total amount of 15% of the principal amount of the order excluding VAT, interest and costs, with a minimum amount of € 50.

In the event of legal recovery, the buyer shall also be liable for the costs of recovery, such as legal costs and internal management costs, which exceed the amount of this fixed compensation.

In the event that the customer fails to meet a single payment deadline, for whatever reason, Lowcko.com reserves the right to suspend the execution of all other orders in progress until full settlement of the amounts due. Lowcko.com reserves the right to request proof of address and a photocopy of the purchaser's identity card for purchases over 249 Euros or in the case of a proven suspicion of fraud detected by our payment system.

 

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