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1. DELIVERY

Validated orders are processed and prepared on average within 24/48 working hours (excluding weekends and holidays).

Shipping costs (if applicable) may vary depending on the item and quantity ordered. They are automatically calculated in step 3 during the purchase process and several modes of transportation will be offered to you.

A possible delay in delivery does not entitle you to damages. Our company cannot be held responsible for the consequences due to a delay in delivery on the part of our transport providers.

The delivery time is then indicated when placing the order. This time is indicative and in working days. In most cases we deliver within 3 working days.


A- For deliveries by the post office, the customer is required to check the condition of the package upon receipt. If the packaging is damaged, the package must be refused or at least indicate a reservation on the delivery slip.

If you notice any damage on an item, you must have a report drawn up at the local post office within a maximum of 48 hours and then send your claim by e-mail so that it can be processed by our after-sales service.

In case of absence :

A calling card will be left in the mailbox so that the customer can pick up his package at the nearest post office.


B- For deliveries by CARRIER, to reduce the risk of litigation, the customer is required to check the condition of his package upon receipt.

In case of damage, or poor condition of the package, the customer must make reservations on the delivery slip of the carrier, this is necessary to obtain compensation thereafter in case the contents are unfortunately damaged.

The customer must send his complaint by e-mail so that it is quickly treated by our after-sales service and a solution is proposed to him in the shortest possible time.

In case of absence :

A delivery notice will be left in the mailbox so that the customer can contact the carrier to reorganize the delivery.



2- RETURN PROCEDURE

Retraction :

From the date of receipt of your package, you have 14 days to change your mind. The return is made exclusively by mail to our address and the return costs remain at your expense except for damage during transport and/or an error on the item sent. The product(s) must be returned in its (their) original packaging in perfect condition. In case of deterioration of the packaging or the product, lowcko.com can refuse the return, replacement or refund because the product can no longer be considered as new. A return agreement will have to be validated with our customer service by email. Lowcko is French and our warehouse is located on the French territory in the Gironde.

The customer can refuse the package on delivery, in this case the package returns to our warehouse and we will refund you and charge you the cost of returning the product.

Product damaged on opening:The return procedure is 100% FREE OF CHARGE FOR YOU. Report the incident to our services by email, chat or telephone. The procedure will then be immediately opened and lowcko will ask you for precise photos of the damage as stipulated on the delivery note that is in the package, in order to proceed to the removal and replacement / refund of the product (at your choice) . This procedure is FREE for the customer. Once the photos are received we will organize the removal of the product in the following days and replace it or refund you.



3- REFUND PROCEDURE

We will send you an email confirming receipt of the items you have returned and indicating that the refund has been validated. Refunds are made using the original method of payment and may take up to 30 days, depending on the bank, to appear on your bank statement from the return date indicated.

 

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